Can the bus driver refuse to take the passenger?

Yes, bus driver can refuse to take the passenger, even though he has a valid ticket. Reasons of such refusal are specified in company's Terms and Conditions.

Excluding passenger from the trip

Coach crew can refuse to take or exclude a passenger from the trip, even though the passenger has a valid ticket. Reasons of such refusal are specified in company's Terms and Conditions.

Bus driver or staff member can refuse to take the passenger if:

  • he doesn't have appropriate documents, entitling him to travel
  • he acquired the ticket unlawfully or can't prove that the personal details on the ticket are his.
  • he is under influence of alcohol or drugs
  • he acts in the way that could affect the safety or comfort of other passengers.

For more details, please read Terms and Conditions of specific carrier or contact its office.